What is Phishing?

Phishing is an attack that tries to steal your money or identity.
Scammers try to get you to reveal personal information, like bank card information or passwords – via websites that pretend to be legitimate.

If you are ever in doubt, contact Dezfast Couriers (South Africa) at email

New Phishing Trend Targeting Online Stores/Marketplace Websites

Dezfast is aware of the trend whereby fraudsters target individuals buying and selling online. Scammers send fake emails, SMS, or Instant Messages, pretending to be from Dezfast

Dezfast Couriers does not facilitate or arrange payments between buyers and sellers.

With this phishing scam, individuals are targeted when they list an item for sale on an online store or marketplace and are contacted by an ‘interested buyer’. This can lead to communication between the individual (seller) and the ‘interested buyer’ via email, SMS or Instant Messaging apps. In this instance, the ‘interested buyer’ advises that they want to use Dezfast to arrange payment, collect and deliver the item. Please note that sometimes a ‘Delivery Status’ suggests ‘Money received’.

Reports confirm that when payment is being arranged, the individual (seller) receives an email, SMS or Instant Message with a fraudulent link or URL pretending to be from Dezfast. This fraudulent link or URL tries to get the individual’s (seller) personal details and transfer funds to a fraudulent account.

Dezfast will never go…

  • Ask the person receiving a parcel for payment of any money (the parcel sender pays delivery fees).
  • Ask the parcel sender for payment of an amount that is more than the amount published on our website.
  • Ask you for cash payments.
  • Ask for payment for customs fees, duties, SARS taxes, and clearing costs ahead.
  • Ask you to pay for insurance. All Dezfast parcels are automatically covered for R1,000 limited liability. The parcel sender pays for this. There is no option to pay more and increase this amount above R1,000.

What can you do if you have been scammed by a Phishing attack?

  • Contact the Online Store/Marketplace Site to report the ‘Interested Buyer’. These sites will generally provide information and guidance for individuals/sellers when arranging payments and using their services safely.
  • It is recommended not to open or respond to unsolicited messages and never click the links within them.
  • If you clicked on a suspicious link or opened a suspicious document, contact your Bank. If you suspect fraudulent activity on your Bank Account, contact your Bank.

How can you be more aware of scams?

  • Always look out for spelling mistakes or unusual links/URLs.
  • Be vigilant when the request is urgent or asking for immediate action.